Privacy Policy
Your privacy, clearly explained.
How SnapSellGo collects, uses, shares and protects your data — on the website and in the SnapSellGo mobile app, including our integrations with TikTok, Meta (Facebook & Instagram), Google and Canva.
Overview
SnapSellGo is an online marketplace that lets individuals and businesses create a storefront, publish listings, connect with buyers, and promote their products — with 0% commission. The service is operated by THAI LIFE REAL ESTATE CO., LTD. (registration No. 0575560000928, Chiang Rai, Thailand).
This policy applies to our website, our mobile app for Android and iOS, the marketplace, and connected services, including features that let you publish to or sign in with third-party platforms. By using SnapSellGo, you agree to the practices described here.
Data We Collect
| Category | Examples |
|---|---|
| Account data | Name, username, email, password (encrypted), profile photo, country. |
| Listing & shop data | Product titles, descriptions, prices, images, categories, item location. |
| Transaction data | Subscription plan, points balance, payment status. We do not store full card numbers (handled by PayPal & Stripe). |
| Communication data | Messages with buyers/sellers, enquiries, support requests. |
| Usage data | Pages and listings viewed, device/browser type, IP address, approximate location. |
| Social media data | Limited data from a connected TikTok, Facebook, Instagram, Google or Canva account (see API & Social Media). |
How We Use Your Data
- Create and manage your account and storefront;
- Publish your listings and display them to buyers worldwide;
- Process subscriptions, points and payments;
- Enable messaging between buyers and sellers;
- Let you share or publish listings to connected social accounts (TikTok, Facebook, Instagram);
- Send transactional emails (account notices, points credited) and, with consent, marketing;
- Improve, secure and personalize the service;
- Comply with legal obligations and prevent fraud or abuse.
API & Social Media Integrations
When you choose to connect a third-party platform, you authorize SnapSellGo to access certain data from it. You are also subject to that platform's own privacy policy, and you can revoke access at any time in that platform's settings.
TikTok
Access to your basic profile and, with your authorization, the ability to publish or share content (listings, promotional posts) to your TikTok account on your behalf. We access only what is necessary for this feature. See TikTok's Privacy Policy.
Meta — Facebook & Instagram
Via SnapPost, access to your basic profile, the Pages/business accounts you manage, and permission to publish posts on your behalf, solely to create and schedule posts promoting your listings. See Meta's Privacy Policy.
Google & YouTube
If you sign in with Google or use Google-powered features, access to your basic profile (name, email). Some features may use Google APIs to process text or images you submit. Governed by the Google Privacy Policy & API Services User Data Policy.
Canva
Access only to the designs you explicitly select, to import them into your posts or listings. We do not access your full Canva account or unselected designs. See Canva's Privacy Policy.
Mobile App
The SnapSellGo app (package com.snapsellgo.app) uses the same account and the same data as the website. This section explains what the app does in addition on your phone.
Device permissions
The app asks for each permission only when you use the feature that needs it. You can refuse or withdraw any permission in your phone settings; the rest of the app keeps working.
| Permission | What it is used for |
|---|---|
| Camera | Taking photos of what you sell, your profile and shop photos, photos sent in a chat, and video calls. |
| Photos | Choosing existing pictures for a listing, your profile, your shop gallery or a chat. Only the pictures you pick are sent. |
| Microphone | Voice and video calls, and voice messages in the chat. |
| Location (while the app is open) | Showing listings near you and placing your listing or shop on the map. Your position is read only when you tap a location button. It is used to find the matching place and is saved only on a listing or shop you publish. We never track your location in the background. |
| Notifications | Telling you about new messages, incoming calls, orders and replies. |
Messages, calls and voice messages
- Messages, photos and voice messages you send are stored on our servers so the other member can read them, on the app or on the website.
- Calls go directly between the two phones. Only connection details pass through our chat server, which is hosted by Render. Google STUN servers help the two phones find each other. We do not record calls.
Push notifications
To send you notifications, the app saves a notification token for your device on our servers. The notifications are delivered by Expo and by Google Firebase Cloud Messaging (Android) or Apple Push Notification service (iOS). They contain only what you need to see: the sender's name and the start of the message. The token is deleted when you sign out on that phone or delete your account.
Stored on your phone
Your sign-in key is kept in the phone's secure storage (Android Keystore / iOS Keychain). Your language, currency and country choices are kept on the phone only.
Other services the app connects to
- Maps: map tiles are loaded from OpenStreetMap. Like any website, it receives your IP address. It does not receive your account.
- App updates: fixes are downloaded from Expo servers when the app opens.
- Exchange rates: our server gets the rates itself. No personal data is sent.
- World Guide adverts: we only count how many times each advert is shown and clicked. We keep no list of who saw it.
What the app does not do
- No advertising identifier, and no tracking across other apps or websites.
- No third-party analytics or advertising tools.
- No sale of your data.
- No purchases inside the app. Plans and points are bought only on our website.
Safety
When you report a listing or a member, or block a member, we keep the report so our team can review it. A member you block can no longer contact you.
Sharing & Disclosure
We do not sell your personal data. We share it only in these limited cases:
- With other users: your public profile, shop and listings are visible to buyers; messages go to the user you contact.
- With service providers: payment processors (PayPal, Stripe), email delivery, hosting (GoDaddy, Render) and app notifications (Expo, Google Firebase, Apple), only as needed.
- With connected platforms: when you choose to publish to TikTok, Facebook or Instagram.
- For legal reasons: if required by law, court order, or to protect rights, safety, or prevent fraud.
Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your data, withdraw consent (including disconnecting linked social accounts), and request a portable copy.
To exercise any right, contact
Security & Retention
Security. We use appropriate technical and organizational measures, including encrypted passwords, secure (HTTPS) connections, and restricted access. No internet transmission is 100% secure, but we work to protect your information and review our practices regularly.
Retention. We keep your data while your account is active and as needed to provide the service. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law.
International transfers. SnapSellGo operates from Thailand and serves users worldwide; your data may be processed in other countries with appropriate safeguards.
Data Deletion Instructions
You can request deletion of your SnapSellGo account and all associated personal data at any time. Two options:
- In the SnapSellGo app: open Account, then tap Delete my account and confirm with your password. It takes effect at once.
- By email: send a request to
This email address is being protected from spambots. You need JavaScript enabled to view it. from the email associated with your account, with the subject "Data Deletion Request".
What is removed: your name, email, password, profile photo, profile details and location, favourites, blocked members, notification tokens and sign-in sessions. Your listings and shop go offline at once. Messages you already sent stay with the people who received them, shown as from "Deleted member". Orders and payments are kept without your name, for accounting.
Upon a valid email request, we delete or anonymize your personal data within 30 days, except data we are legally required to retain. If you connected a social account (TikTok, Facebook, Instagram, Google, Canva), deleting your SnapSellGo account also removes the data we received from that platform; you may additionally revoke our access in the platform's own settings.
Cookies & Tracking
We use cookies and similar technologies to keep you logged in, remember preferences, and analyze usage to improve the service. You can control cookies through your browser settings; some features may not work if cookies are disabled.
SnapSellGo is not directed to children under 16, and we do not knowingly collect their data.
Contact & Changes
We may update this Privacy Policy from time to time; we will post the new version here and revise the date. For any question about this policy or your data:
THAI LIFE REAL ESTATE CO., LTD.
SnapSellGo · Chiang Rai, Thailand
Email: