Voice
Lesson 3 of 5 ยท 1 min
Answer your reviews
You get an email for every new review. You cannot edit or delete a review, but you can answer it publicly: your answer is shown right under it, and the customer gets an email. Future buyers read your answer as much as the review.
Do it now in your shop
- Open Dashboard > Reviews > About my shop. The filter Not answered shows the reviews waiting for you.
- Thank the customer, even for a good review: one or two sentences are enough.
- For a bad review: stay calm and polite, explain the facts and say what you did to fix the problem.
- Never share the customer's personal details. You can edit or delete your answer at any time.
Answer my reviewsIt opens in a new tab. Come back here and press Mark as done.
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